Privacy policy

Information we collect

Depending on how you interact with us, we may collect:

• Account information, such as your name, work email address, company name, authentication records, and notification preferences.
• Subscription information, such as plan, subscription status, billing contact, and transaction history. Payment-card details are collected and processed by our payment provider; we do not store full card numbers.
• Product content, such as settings, watch rules, search terms, support requests, and other information you submit while using a service.
• Usage and device information, including IP address, browser and device type, pages viewed, referring URLs, timestamps, approximate location inferred from IP address, and diagnostic or security events.
• Communications, including messages you send to us and your choices about product or marketing email.

How we use information

We use personal information to:

• provide, secure, maintain, and improve our services;
• authenticate users and prevent fraud or abuse;
• process subscriptions and maintain billing records;
• send service notices, requested alerts, and optional product communications;
• respond to questions and support requests;
• measure performance and understand how our products are used; and
• comply with law, enforce our agreements, and protect our users, company, and the public.

How we share information

We share information only as reasonably needed to operate the applicable service, including with infrastructure and hosting, authentication and anti-abuse, transactional email, and payment providers. These providers process information for us under contractual or legal obligations. We may also disclose information when required by law; to investigate fraud, security issues, or harmful conduct; or as part of a merger, financing, acquisition, reorganization, or sale of assets.

We do not sell personal information for money or use it for cross-context behavioral advertising.

Cookies and similar technologies

This company website does not use analytics or advertising cookies. Individual products may use cookies or local storage that are necessary for authentication, security, and preferences. You can control cookies through your browser, but disabling necessary storage may prevent parts of a service from working.

Retention and security

We retain information for as long as reasonably necessary to provide a service, maintain business and audit records, resolve disputes, enforce agreements, and satisfy legal obligations. Retention periods vary by data type and context. We use administrative, technical, and organizational safeguards designed to protect information, but no internet service can guarantee absolute security.

Your choices and rights

You may update available account settings, cancel optional email using the link in that message, or ask us to access, correct, export, or delete personal information associated with your account. We may need to verify your identity and may retain records when required by law or for legitimate security, billing, and dispute-resolution purposes. Rights vary by location.

Send privacy requests to hello@consulforge.com.

Business customers

When an organization provides you access to one of our services, that organization may control the account and the information submitted through it. In that context, Consul Forge may process information on the organization's behalf, and requests about that data should be directed to the organization first.

Children and international use

Our services are intended for businesses and adults, not children under 13, and we do not knowingly collect personal information from children. If you access a service outside the United States, your information may be processed in the United States and other countries where we or our providers operate.

Changes to this policy

We may update this policy as our products or legal obligations change. We will post the revised policy here and update its effective date. If a change is material, we will provide additional notice when reasonably appropriate.

Contact

Questions about this policy may be sent to Consul Forge LLC at hello@consulforge.com.